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Interpersonal Communication

42mGeneral2025-03-06

Authors

Dorie Clark

Professor of Business Administration and Published Author

Course details

Communicating effectively isn't an innate talent that some people have and others don't—it's something that anyone can learn and practice. In this course, learn strategies that can help you hone and master your interpersonal communication skills. Join personal branding and career expert Dorie Clark as she shares techniques for getting your message across effectively in the workplace, and explains how to tackle potential communication challenges with your colleagues and supervisor. She also discusses how to grapple with tricky situations, taking you through how to handle interruptions, and respond to critical feedback.

Skills covered

CommunicationWell-Being and Self-CareProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - Build your interpersonal communication skills

1. Communicating with Your Colleagues

02 - Building rapport
03 - How to interpret nonverbal cues
04 - How to make requests effectively
05 - When to send an email vs. have a call or meeting

2. Communicating with Your Supervisor

06 - How to manage expectations
07 - Get the guidance you need
08 - Ask your boss the right questions
09 - Know when to listen and when to speak

3. Communicating in Tricky Situations

10 - Communication and cultural differences
11 - How to handle an interruption
12 - How to respond to critical feedback
13 - How to communicate as an introvert
14 - Communicating through tense situations

Conclusion

15 - Investing in communication skills