Managing Teams (2018)

Course details

Managing a team of people in the workplace requires continuous learning for today's managers and team leaders. Learn how to bring out the best in your team in this course with Duke University professor Dr. Daisy Lovelace. Daisy explains how to set shared goals, delegate tasks, manage performance, and develop each member of the team by providing feedback and training. Daisy also addresses the challenges and solutions to managing different types of teams: virtual, global, intergenerational, and cross-functional. Plus, find out how to manage difficult behavior and underperformance.

Learning objectives
List the best arrangement for delegating responsibility.
Recognize the characteristics of the five phases of the team development cycle.
Explain the importance of taking time to build genuine personal relationships with team members.
Identify the element that begins and ends the development cycle.
Determine when to CC someone on a message.
Recall the benefits of organizing venues for casual or informal contact among virtual team members.
Summarize the steps to take following a discreet meeting with a difficult team member.

Concepts

0. Introduction

01 - Managing a team

1. Managers Chart the Course

02 - Clarifying team expectations
03 - Setting team goals
04 - Delegating responsibilities within a team
05 - Managing underperformance within the team

2. Managers Motivate Their Teams

06 - Managing through the team development cycle
07 - Avoiding common managerial mistakes
08 - Rebounding from setbacks
09 - Celebrating with your team
10 - Building relationships within your team

3. Managers Develop Each Person on Their Team

11 - Giving and receiving feedback
12 - Developing each team member
13 - Manager as a coach, mentor, and sponsor
14 - Managers prioritize wellness

4. Best Practices in Managing Teams

15 - Creating a learning culture within your team
16 - Managers as entrepreneurs
17 - Communicating within the team you manage
18 - Communicating about the team you manage

5. Managing Different Types of Teams

19 - Managing virtual teams
20 - Managing intergenerational teams
21 - Managing culturally diverse teams
22 - Managing cross-functional teams
23 - Managing difficult personalities on your team

Conclusion

24 - Next steps

Managing Teams (2018)

Authors

Daisy Lovelace