Managing Team Conflict

58mIntermediate2023-09-13

Authors

Amy Gallo

Author | Podcast Co-Host | Contributing Editor at Harvard Business Review

Course details

In any group of people, conflict is a natural part of the dynamic. How leaders choose to manage inevitable disagreements can make the difference between a dysfunctional team and a successful one. In this practical course, conflict expert Amy Gallo teaches you how to handle conflict as a people manager. Explore key skills, including: how to create the conditions for healthy conflict, how to coach your team through disagreements, how to manage yourself throughout the process, and how to follow up afterwards. Learn how to keep conversations collaborative and not combative, create psychological safety for your team, preempt future conflicts, encourage your team to repair relationships, and more.

Skills covered

Management SkillsCommunicationProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - Does your team have too much conflict or not enough

1. Understanding Your Role in Supporting Healthy Conflict

02 - The normal, inevitable tensions on a team
03 - Common sources of team conflict

2. Laying the Groundwork for Healthy Conflict

04 - Understanding conflict styles
05 - Setting norms
06 - Avoiding unnecessary conflict
07 - Managing your own response

3. Coaching Your Team through Conflict

08 - Deciding whether to get involved
09 - A four-step tool to coaching conflict - Part 1
10 - A four-step tool to coaching conflict - Part 2
11 - Keeping the conversation collaborative, not combative

4. Follow-up after a Conflict

12 - Encouraging the team to repair relationships
13 - Preempting future conflicts
14 - Creating psychological safety on your team

Conclusion

15 - Managing conflict well is key to team effectiveness