Communicating with Empathy
59mGeneral2025-06-20
Authors
Sharon Steed
Corporate Empathy and Communications Consultant
Course details
In this course, learn strategies to foster empathetic communication and enhance your ability to connect with others deeply and authentically. Corporate empathy and communications consultant Sharon Steed explains how vulnerability drives empathy, shows you how to recognize your communication style, and illustrates ways you can overcome obstacles to empathy. Sharon also shares valuable tips for practicing empathetic communication in various contexts, including online and across generational and cultural divides.
Learning objectives
Recognize and adapt your personal communication style to foster empathy.
Identify and navigate common barriers to empathetic communication.
Develop strategies to communicate with empathy in challenging situations.
Apply key empathetic behaviors and language in diverse interactions.
Enhance your ability to connect empathetically in both digital and global contexts.
Learning objectives
Recognize and adapt your personal communication style to foster empathy.
Identify and navigate common barriers to empathetic communication.
Develop strategies to communicate with empathy in challenging situations.
Apply key empathetic behaviors and language in diverse interactions.
Enhance your ability to connect empathetically in both digital and global contexts.
Skills covered
Emotional IntelligenceCommunicationWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
Introduction - Understanding Empathy
- 01 - Empathy drives success
- 02 - How vulnerability drives empathy
1. Tactical Empathy
- 03 - Recognize your communication style
- 04 - Avoid stumbling blocks of empathetic communication
- 05 - Foresee when empathy is challenging and how to plan ahead
- 06 - Find empathetic communication mentors
2. Situational Empathy
- 07 - Learn the the key empathy behaviors
- 08 - Empathy tip - Practicing patience
- 09 - Empathy tip - Pursuing perspective
- 10 - Empathy tip - Collaborative connection
- 11 - Empathy tip - Communicating with empathy in groups
- 12 - Communicate with empathy when you hold different beliefs
- 13 - Audit your empathetic communication
3. Empathy in the Modern Age
- 14 - Communicate with empathy online
- 15 - Communicate with empathy across generations
- 16 - Communicate with empathy in a globally connected world
Conclusion
- 17 - Next steps
Related courses
- Communicating with Empathy (2017)
- Navigating Emotionally Charged Conversations at Work
- Communicating Internally during Times of Uncertainty
- Communicating with Diplomacy and Tact
- Communicating with Emotional Intelligence
- Communicating about Culturally Sensitive Issues (2022)
- Get in Tune: Foster Interpersonal Communication and Connection at Work
- Leading Through Change: A Guide for Production Shift Leaders
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