Building Trust

1h 1mBeginner2022-05-16

Authors

Brenda Bailey-Hughes

Expert Communication and Teams Educator

Course details

Trust is a fundamental aspect of any productive relationship. In business, trust has been proven to decrease turnover, increase innovation, and improve team performance. When trust is compromised, relationships and productivity can suffer. And as remote/hybrid work and globalization create a workforce of employees from different cultures who might never meet face to face, trust is even harder to build and trickier to maintain. In this course, Kelley School of Business senior lecturer Brenda Bailey-Hughes shows how professionals of all kinds can build trust with colleagues across their organization, using three drivers to gauge your trustworthiness: Competency, empathy, and authenticity.

Skills covered

Leadership SkillsWell-Being and Self-CarePersonal DevelopmentProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - Why trust matters more than ever
02 - Trust drivers - Competency, empathy, and authenticity

1. Competency - A Trust Driver

03 - Apply instant credibility boosters
04 - Be results focused

2. Empathy - A Trust Driver

05 - Convey your warmth and concern
06 - Listen and empathize
07 - Be intentional about touching base
08 - Assume positive intent

3. Authenticity - A Trust Driver

09 - Make sure your actions match your words
10 - Self disclose to build trust
11 - Avoid bias while detecting trustworthiness

4. Team Trust

12 - Build team trust by extending trust
13 - Prepare for inclusive hybrid team meetings
14 - Structure hybrid meetings to build trust

5. Lost Trust

15 - How to manage a betrayal
16 - Apologize and make it right

Conclusion

17 - Evolve with the shifting workplace