Building Chatbots Using Google Dialogflow

1h 44mIntermediate2019-12-11

Authors

Lee Assam

Electrical and Software Engineer, University Instructor

Course details

Google Dialogflow can help you build engaging text-based conversational interfaces, using an AI-powered toolset that assists with designing, scaling, and improving your customer experience. This course introduces Google Dialogflow and shows how this ecosystem can be used to build chatbots for a variety of business applications. Follow along with instructor Lee Assam as he builds out a real-life use case while introducing key features and concepts of Dialogflow. Learn about the basic building blocks—agents, intents, entities and parameters, context, and fulfillment—and find out how to set up your account. Then learn how to configure all these components and seamlessly deploy the complete chatbot on a website using Dialogflow’s platform-specific integration options.

Learning objectives
Dialogflow building blocks
Setting up a Dialogflow account
Creating intents
Importing and exporting an agent
Creating entities and parameters
Adding follow-up intents
Input and output context
Creating a fulfillment
Integrating a chatbot with your website

Skills covered

Google CloudNatural Language Processing (NLP)GoogleCloud ServicesArtificial Intelligence (AI)Cloud ComputingOne-Off

Concepts

0. Introduction

01 - Chatbot creation with Google Dialogflow
02 - Dialogflow pricing and setup

1. Basic Concepts

03 - What is Dialogflow
04 - Dialogflow building blocks
05 - Agents
06 - Intents
07 - Entities
08 - Context
09 - Fulfillment

2. Setup

10 - Setup a Dialogflow account

3. Project Overview

11 - Overview of the chatbot in Dialogflow
12 - Breakdown of Dialogflow components

4. Creating Intents

13 - Create an agent in Dialogflow
14 - Create the first intent
15 - Importing and exporting your agent
16 - Challenge - Create an intent for daily specials
17 - Solution - Create an intent for daily specials

5. Working with Entities

18 - Create entities in Dialogflow
19 - Adding parameters to Dialogflow intents
20 - Testing parameters in the Dialogflow intent
21 - Challenge - Adding an entity to the Dialogflow intent
22 - Solution - Adding an entity to the Dialogflow intent
23 - Testing your chatbot with Google Assistant
24 - Testing your chatbot with voice interactions

6. Using Context

25 - Adding a follow-up intent
26 - Challenge - Getting user contact information
27 - Solution - Getting user contact information
28 - Input and output context

7. Using Fulfillments

29 - Creating a fulfillment
30 - Testing the changes

8. Using Integrations

31 - Understanding integrations
32 - Adding a chatbot to your website

Conclusion

33 - What's next