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Using Feedback to Drive Performance

1h 15mBeginner2020-10-23

Authors

Amber Vanderburg

Businessperson, Coach, Speaker

Madecraft

Full-Service Learning Content Company

Course details

Effective feedback can enhance your employees' efficiency and overall performance in the workplace. That’s why it’s important to know how to craft feedback to reap these benefits. In this course, instructor Amber Vanderburg, an expert in business and management, helps you develop the necessary skills for clear feedback communication. Follow along as Amber explains the purpose and qualities of great feedback, how to receive feedback yourself, and the correct ways to confront a variety of unprofessional behaviors. Plus, get tips for determining how often to give feedback, as well as how to foster a culture of feedback ownership.

Skills covered

Coaching and MentoringManagement SkillsCommunicationLeadership SkillsProfessional DevelopmentLeadership and Management

Concepts

0. Introduction

01 - Everything is feedback

1. Giving Feedback

02 - Purposes of feedback
03 - Personalized feedback
04 - Timely feedback
05 - Specific feedback

2. Receiving Feedback

06 - Active listening
07 - Don't get defensive
08 - Feedback with heated emotions
09 - Fundamental attribution error

3. Confronting Undesired Behavior

10 - Lack of humility
11 - Lack of motivation
12 - Lack of ability
13 - Taking disciplinary action
14 - When feedback doesn't stick
15 - The greaser approach
16 - Address behavior

4. Feedback Expectations

17 - Feedback balance
18 - Utilizing feedback data
19 - Value mid performing team members

5. Informal Feedback

20 - Foster informal feedback
21 - Feedback ownership
22 - Feedback methods
23 - Relational feedback

Conclusion

24 - Resources for giving effective feedback