Trust: The Language of Leadership

Course details

In this course, learn practical strategies for building, maintaining, and restoring trust as a manager or senior organizational leader. Instructor Minda Harts shows you effective communication practices, transparent decision-making, conflict management, and how to foster inclusion every day. Learn how to navigate challenging situations like layoffs, restructuring, and crises without eroding trust. Gain practical takeaways and scripts to help you keep trust—as well as steps for restoring trust that has been broken or compromised. Minda explains how you can position trust as a critical leadership skill and model trust behaviors to enhance team collaboration, engagement, and organizational performance. Plus, discover how to encourage continuous learning and improvement in trust-building, making it an integral part of leadership development and personal growth strategies.

Concepts

0. Introduction

01 - Trust as a leadership imperative

1. Trust in Organizations

02 - The trust equation
03 - Trust vs. mistrust in organizational culture
04 - Leadership vulnerability and building trust
05 - Establishing trust in teams

2. Building a Language Trust - Core Principles

06 - Unlock trustworthiness through transparency
07 - Handling conflict and misunderstandings
08 - Feedback and recognition as trust enhancers
09 - Equitable practices in employee growth and development

3. Maintaining Trust in Challenging Times

10 - Navigating layoffs and restructuring with integrity
11 - Building cross-generational trust
12 - Transparent decision-making during crises
13 - Acknowledgment and apology when trust is lost

Conclusion

14 - Action plans for new trust languages

Trust: The Language of Leadership

Authors

Minda Harts