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Make IT Work in Your Business

Make IT Work in Your Business

1h 43mIntermediate2017-06-17

Authors

Scott M Burrell

Scott M Burrell

Teacher specializing in HR, marketing, and small business management

Course details

Having smart technology solutions that remain well-maintained is crucial to an organization's success. As a result, technology should have a place in the traditional strategic planning of every business. In this course, join Scott Burrell as he explains how to turn technology into a valuable resource that drives the strategy of your company, and plan for business needs so you don't get locked into solutions that don't work. Scott covers how to understand your stakeholders by figuring out what needs and responsibilities they have, and how these relate to IT. He also explains how to determine which resources—hardware platforms, applications, and connectivity—your organization needs, and whether to go with purchased, leased, or employee-owned solutions, or a hybrid blend of each.

Learning objectives
Recognize the benefits of constant technical research combined with a thorough understanding of your company’s direction.
List the four levels of evaluation used to assess employee development.
Define a non-technical user’s role in IT.
Review computer hardware options to control support costs.
Examine the benefits of leasing equipment.
Identify the preferred setting for servers and network equipment.

Skills covered

Help Desk SkillsIT Help DeskBusiness StrategyBusiness Analysis and StrategyLeadership and Management

Concepts

0. Introduction

  • 01 - Welcome
  • 02 - What you should already know

1. Including IT in Strategy

  • 03 - Is IT an S or a W, an O or a T
  • 04 - What does IT bring to strategy
  • 05 - What will IT do today and next year
  • 06 - Communicate the big picture

2. Inventory Your Resources

  • 07 - The IT strategist
  • 08 - The network administrator
  • 09 - Technical support
  • 10 - Technical training
  • 11 - All employees are part of IT

3. Choosing the Sight Solutions

  • 12 - Hardware
  • 13 - Platforms
  • 14 - Applications
  • 15 - The cloud
  • 16 - Technical support needs

4. Who owns the devices

  • 17 - The company, of course
  • 18 - Lease everything
  • 19 - The employees BYOD
  • 20 - Hybrid solutions

5. Site Planning

  • 21 - Infrastructure
  • 22 - External connectivity
  • 23 - Internal connectivity
  • 24 - Power needs
  • 25 - Including IT early

Conclusion

  • 26 - Next steps

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