Leadership through Feedback
1h 21mIntermediate2021-02-23
Authors

Linda Croyle
Consultant, Trainer, and Professional Speaker

Madecraft
Full-Service Learning Content Company
Course details
If you're not providing timely and effective feedback, you are not being the best leader that you can be. In this course, leadership expert Linda Croyle explains how to give feedback that delivers results. Linda covers what makes feedback unique, why it's important, and why it can be so difficult. She discusses the brain science of feedback, including how our brains learn and why we are wired to connect to each other. Linda describes communication patterns in feedback and how to identify your own patterns and clearly understand others’ patterns. She goes into how to avoid bias in your feedback and how feedback can help you improve solid relationships, become an effective advocate, and build trust. She concludes with helpful tips on how you can give and receive feedback correctly.
Skills covered
Coaching and MentoringCommunicationLeadership SkillsProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Mastering the art of feedback
1. What Exactly Is Feedback
- 02 - What constitutes feedback
- 03 - What is effective feedback
- 04 - Why is feedback so important
- 05 - Why is feedback so difficult
- 06 - Informal vs. formal feedback
2. The Brain Science of Feedback
- 07 - Getting to know the primitive brain
- 08 - How brains learn
- 09 - Wired to connect
3. Communication Patterns
- 10 - What are communication patterns
- 11 - To excel, you must know your patterns
- 12 - To excel, you must know others' patterns
4. Addressing Bias in Feedback
- 13 - Addressing common biases
- 14 - Giving feedback up, down, and across
- 15 - Giving feedback cross-culturally
5. Building Strong Foundations
- 16 - Establishing solid relationships
- 17 - Three pillars of emotional intelligence
- 18 - Being a fierce advocate
- 19 - Building up trust
- 20 - A strong sense of integrity
6. Giving Feedback
- 21 - Do the prep work
- 22 - How to structure the conversation
- 23 - Follow-up and action plans
7. Receiving Feedback
- 24 - The feedback decision tree
- 25 - Give them a hand
- 26 - Acknowledge understanding
Conclusion
- 27 - The future of feedback
Related courses
- Employee Engagement (2021)
- Overcome Communication Challenges: Adapt Your Style for Success
- Practical Performance Management Tips for Managers
- Performance Management: Employee Engagement
- Creating a Coaching Culture
- Balancing Empathy, Accountability, and Results as a Leader
- High-Stakes Presentation Skills for Leaders and Managers
- Receiving and Implementing Feedback as a Service Worker
Related learn paths
- Transition from Manager to Senior Manager
- Building Trust, Competence, and Collaboration for Global Success
- Human-Centered Leadership for Senior Executives
- DEI Actions for Senior Leaders
- Lead Inclusive Teams and Organizations
- Create a Future-Proof Organization
- Human-Centered Leadership for People Managers
- Public Speaking Skills Professional Certificate by Toastmasters International