How to Proactively Manage Conflict as an Employee
26mBeginner2020-10-14
Authors
Laurie Ruettimann
HR leader turned writer, speaker, and entrepreneur
Course details
Manage conflict before it escalates. Learn how to recognize the signs of conflict and apply problem-solving strategies to resolve it with tact and diplomacy. Veteran HR leader Laurie Ruettimann explains how to differentiate conflict from bullying and identify when you need third-party intervention. Then she discusses how to overcome conflict with colleagues, whether they're disengaged, hostile, or simply stressed. Finally, learn how to manage conflict with your boss and lead others through conflict—no matter what your role—by being a peer leader. Plus, see how practicing conflict management in personal situations can help you master it on the job.
Skills covered
CommunicationProfessional DevelopmentLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Working through conflict
1. Conflict Basics
- 02 - Defining conflict
- 03 - Conflict vs. bullying
- 04 - Conflict and the need for outside intervention
2. Overcoming Conflict with Colleagues
- 05 - What to do when a coworker checks out
- 06 - How to respectfully overcome a no
- 07 - How to resolve individual and team tension
- 08 - How to avoid an endless struggle
3. Conflict and Self-Leadership
- 09 - Managing conflict with your boss
- 10 - Being a peer-leader in a chaotic environment
- 11 - When conflict clashes with your values
Conclusion
- 12 - Practice managing conflict
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