How to Be Caring While Holding Teams Accountable
44mIntermediate2022-08-11
Authors
Ron Carucci
Author and Management Consultant
Course details
In a “lead from anywhere” workplace, leaders must form deep, genuine connections with those they lead regardless of where they are. In this course, Ron Carucci teaches leaders at all levels how to strengthen bonds with their teams to avoid feeling torn between either holding them accountable or showing them care. Ron explains how you can offer caring and direct feedback on all aspects of performance, build team members’ commitment to greater levels of performance, and provide coaching that allows team members to discover and take ownership of areas they need to improve, strengths they can build on, and opportunities to stretch.
Skills covered
Leadership SkillsLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - The importance of accountability and care
1. Dignity and Accountability
- 02 - Making dignity the basis of accountability
- 03 - How to deepen relationships with dignity
- 04 - Clarity of expectations shows dignity
2. Standards of Care
- 05 - Employ small gestures to demonstrate care
- 06 - Show care through greater fairness
- 07 - Connect peoples' dreams to strategic priorities
3. Feedback as an Act of Care
- 08 - Creating an ongoing feedback routine
- 09 - Why tough conversations show you care
- 10 - Addressing performance shortfalls
4. Accountability, Failure, and Grace
- 11 - Show grace when things go wrong
- 12 - Help others learn from failure
Conclusion
- 13 - Blending compassion and grace with high standards
Related courses
Related learn paths
- Develop the Skills For Effective Performance Management
- Leaders as Multipliers of Well-Being
- Caring for Your Total Well-Being as an Employee
- Drive Organizational Change for DEI
- Prepare for Digital Accessibility
- DEI Awareness for Senior Leaders
- Communication Skills for New Managers
- Human-Centered Leadership for Aspiring Managers