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How to Be Caring While Holding Teams Accountable

How to Be Caring While Holding Teams Accountable

44mIntermediate2022-08-11

Authors

Ron Carucci

Ron Carucci

Author and Management Consultant

Course details

In a “lead from anywhere” workplace, leaders must form deep, genuine connections with those they lead regardless of where they are. In this course, Ron Carucci teaches leaders at all levels how to strengthen bonds with their teams to avoid feeling torn between either holding them accountable or showing them care. Ron explains how you can offer caring and direct feedback on all aspects of performance, build team members’ commitment to greater levels of performance, and provide coaching that allows team members to discover and take ownership of areas they need to improve, strengths they can build on, and opportunities to stretch.

Skills covered

Leadership SkillsLeadership and ManagementOne-Off

Concepts

0. Introduction

  • 01 - The importance of accountability and care

1. Dignity and Accountability

  • 02 - Making dignity the basis of accountability
  • 03 - How to deepen relationships with dignity
  • 04 - Clarity of expectations shows dignity

2. Standards of Care

  • 05 - Employ small gestures to demonstrate care
  • 06 - Show care through greater fairness
  • 07 - Connect peoples' dreams to strategic priorities

3. Feedback as an Act of Care

  • 08 - Creating an ongoing feedback routine
  • 09 - Why tough conversations show you care
  • 10 - Addressing performance shortfalls

4. Accountability, Failure, and Grace

  • 11 - Show grace when things go wrong
  • 12 - Help others learn from failure

Conclusion

  • 13 - Blending compassion and grace with high standards

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