Foundations of Performance Management

Course details

As a leader, you are deemed a success when your direct reports thrive and reach their goals and full potential. In this course, join instructor Nigel Cumberland as he dives into the subject of performance management, explaining how to manage and optimize your team's performance in support of your company's mission and overall objectives. Nigel—a prolific author, leadership development expert, and executive coach—explains how to set up your team up for success by ensuring that employees have clear, measurable, and achievable goals. He shares tips for delivering feedback to employees, as well as how to determine when 360° feedback is needed. In addition, he discusses how to define your team's learning needs; craft an individual—and team—training and development plan; manage both poor- and high-performing individuals; and maintain a working environment that encourages, acknowledges, and rewards exceptional performance.

Concepts

0. Introduction

01 - Mastering the art of performance management

1. Defining Job Roles

02 - Defining the optimal mix of skills required in each job role
03 - Creating excellent job role descriptions

2. Goal Setting Basics

04 - Choose the right mix of goals and KPIs
05 - Creating SMART goals

3. Giving and Receiving Effective Feedback

06 - Optimizing feedback
07 - Obtaining and benefiting from 360-degree feedback

4. Reviewing and Rewarding Performance

08 - How to conduct performance appraisals
09 - Rewarding and recognizing performance

5. Defining the Learning Needs of the Team

10 - Conducting a needs analysis and creating a development plan
11 - Using coaching as a development tool

6. Managing Poor Performance

12 - Analyzing the reasons for poor performance
13 - Correcting performance issues

7. Maintaining High Performance

14 - Helping high performers remain focused and motivated
15 - Creating and maintaining a high-performance culture

Conclusion

16 - Performance management - An evolving practice