Empathy at Work

In this course, Dr. Carolyn Goerner—a professor at Kelley School of Business and the founder of Practical Paradigms—dives into empathy as a vital skill in the modern workspace. Learn how different types of empathy—cognitive and emotional—enhance workplace relationships, improve communication, and foster inclusive cultures. Explore ways to apply empathy in challenging situations, like feedback and conflict management, remote work, and client interactions. Develop skills in reading and responding to non-verbal cues, overcoming barriers to empathy, and practicing self-awareness. Discover the importance of setting healthy boundaries while still supporting your colleagues effectively. The tools and strategies in this course can help you to strengthen team dynamics, improve collaboration, and adapt to the evolving demands of remote and hybrid work.

Learning objectives
Identify the skills and insight to recognize, develop, and apply empathy in the workplace.
Recognize the impact of empathy on workplace interactions.
Develop personal empathy skills.
Apply empathy effectively in a variety of professional circumstances.