Developing Your Emotional Intelligence (2017)

Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence (EQ) is and why it's important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. Gemma also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Learning objectives
What is emotional intelligence?
Watching for triggers and hijacks
Finding flow
Disrupting thinking
Reclaiming reaction time
Shifting perspective
Empathizing
Listening and communicating
Playing to strengths
Collecting feedback
Aligning intention and impact