Demand and Capacity Management for Operations

1h 7mGeneral2023-05-17

Authors

CRFT Productions

Full-Service Learning Content Company

Laurence Gartside

Founder at Rowtons Training: Operations Management Consultant and Coach

Course details

From manufacturing to customer service centers, logistics providers to hospitals; the essence of operations management is to satisfy the market “demand” by creating and delivering valuable products and services with our operational “capacity”.

This course teaches you how to improve your operations through actively managing your demand and capacity. First, go over some foundational concepts and terms. Then, dive into capacity utilization, the dilemmas and trade-offs, and how to forecast and understand causes and consequences of variation and uncertainty. Learn how to manage demand through influencing ordering behavior, communication, operational improvement, and strategic operational decisions. Plus, explore how to make better decisions about when and how to adjust your operational and production capacity. With your learnings from this course, you too can continue on your path to operational excellence!

Skills covered

Operations ManagementProject ManagementBusiness Analysis and StrategyOne-Off

Concepts

0. Introduction

01 - Managing your operational demand and capacity
02 - Coping with a big customer order

1. Foundations of Demand and Capacity

03 - What is demand management
04 - What is capacity management
05 - Supply chain management explained

2. Understanding Operations Capacity

06 - Actual capacity and theoretical capacity compared
07 - Causes of lost time and improving operational capacity

3. Capacity Utilization

08 - Balancing demand with capacity
09 - The supermarket cashier dilemma
10 - The Kingman Law consequences
11 - Capacity utilization extremes
12 - Forecasting demand and demand planning

4. Managing Demand

13 - Causes of variation of demand and capacity
14 - Internal and external demand management
15 - Influencing ordering behavior
16 - Communication, coordination, and customer collaboration
17 - Vendor-managed inventory and vertical integration
18 - Demand smoothing through operational improvement
19 - Strategic operational decisions for demand planning

5. Operations Capacity

20 - Deciding to increase or decrease capacity
21 - Should you change your operational capacity
22 - Options to change operational and production capacity

Conclusion

23 - Preparing for operational excellence