Copilot for Service: Helpful Tips for Customer Service Agents
11mGeneral2024-10-08
Authors
Garrick Chow
Senior Staff Instructor at LinkedIn Learning
Course details
Discover how Copilot for Service can revolutionize the customer service experience by streamlining tasks like handling customer inquiries, researching solutions, and more. This course offers scenario-based examples of how Copilots can assist customer service agents with routine tasks so they can focus on delivering exceptional service.
Learning objectives
Understand the role of Copilot for Service.
Use Copilot to simplify and automate routine tasks.
Leverage Copilot to enhance customer research and service preparation.
Learning objectives
Understand the role of Copilot for Service.
Use Copilot to simplify and automate routine tasks.
Leverage Copilot to enhance customer research and service preparation.
Skills covered
Microsoft CopilotAI Productivity ToolsArtificial Intelligence for BusinessBusiness Analysis and StrategyBusiness Software and ToolsMicrosoftOne-Off
Concepts
0. Introduction
- 01 - Understanding Copilot for Service
- 02 - What you should know before getting started
1. Copilot's Role in Customer Service
- 03 - Responding to customer issues in Outlook
- 04 - Responding to customer issues in Teams
- 05 - Using Copilot for Service in a CRM
Related courses
- Microsoft 365 Copilot: Helpful Tips for Sales Professionals
- Microsoft 365 Copilot Quick Tips (2024)
- Copilot for Dynamics 365 for Sales and Customer Service
- Learning Microsoft Dynamics 365: The Basics
- Copilot Prompts for Key Business Roles
- Getting Started with Copilot Pro
- Build with AI: Creating AI Agents for Helpdesk Professionals
- Learning PowerShell for Windows Server Administration
Related learn paths
- Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
- Generative AI for Sales with Microsoft 365 Copilot Professional Certificate
- Generative AI for Marketing with Microsoft 365 Copilot Professional Certificate
- Become a Power BI Specialist
- Applying Generative AI as a Creative Professional
- Leverage AI as a Cybersecurity Analyst
- Prepare for the GitHub Foundations Certification
- Generative AI for Marketing Professional Certificate by the American Marketing Association