Communicating with Civility and Respect at Work

36mGeneral2024-11-05

Authors

Catherine Mattice Zundel

Professional consultant and trainer specializing in corporate culture

Course details

In this course, workplace civility expert Catherine Mattice takes you through practical strategies to navigate workplace communication with civility and respect. Catherine guides you through self-reflection to recognize how your communication decisions affect your personal brand, and how you communicate your core values with others. She then teaches important building blocks of civil communication— curiosity, language, and non-verbal signals. Learn skills to foster civil communication even in tense situations and ways to navigate working with high-conflict individuals.

Learning objectives
Enhance self-awareness in communication.
Develop skills to navigate tense situations with civility.
Apply practical tools for civil communication in everyday interactions.

Skills covered

CommunicationWell-Being and Self-CareProfessional DevelopmentLeadership and ManagementOne-Off

Concepts

0. Introduction

01 - The rise of incivility and importance of civility

1. Civil Communication Reflects Your Personal Brand and Impacts Your Career

02 - Define civil and effective communication
03 - Define your core values and brand
04 - Civility and respect starts with you
05 - Set the tone for productive workplace relationships

2. Practical Tools for Respectful and Civil Communication

06 - Balance your personal values, desired outcomes, and civility
07 - Get curious to build empathy
08 - Choose language that builds bridges
09 - Choose nonverbal communication that builds bridges

3. Navigating Tense Situations with Civility

10 - Handling incivility, disagreements, and conflict
11 - Learn strategies to diffuse tension and strong emotions
12 - Collaborating with difficult or high-conflict individuals
13 - Foster civility in a remote and hybrid environment

4. Bringing Civility Back to the Workplace

14 - What's else can I do to bring civility back