Communicating Values
35mIntermediate2019-05-24
Authors

Mory Fontanez
Founder of 822 Group
Course details
Common values are the foundation of successful relationships and successful businesses. A company’s values should be the driver of every action, not just a sign on the wall. Learning how to effectively communicate your values can lead to stronger, better-performing teams that are more tightly aligned with company goals. In this course, instructor Mory Fontanez describes how to identify and communicate individual, team, and organizational values. Using real-world examples and scenarios, Mory explains how to identify personal and professional values for yourself and your team and establish company-wide values, which you can use to connect with your customers.
Skills covered
Customer Service SkillsCustomer ServiceCommunicationLimited SeriesProfessional DevelopmentLeadership and Management
Concepts
0. Introduction
- 01 - Values - Not just a noun
1. Do Values Really Matter
- 02 - Why values matter
- 03 - What does it mean to communicate values
2. Individual Values
- 04 - Identifying your personal values
- 05 - Identifying your professional values
- 06 - Values-based decision-making
3. Team Values
- 07 - Creating team values
- 08 - Working with misalignment
- 09 - Values-based collaboration
4. Organizational Values
- 10 - Leading with values
- 11 - Establishing organizational values
- 12 - Connecting with customers
Conclusion
- 13 - Make values a habit
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