Coaching for Continuous Improvement
44mIntermediate2023-07-27
Authors
Tina Agustiady
Award-Winning Leader and Certified Lean Six Sigma Master Black Belt
Course details
How do you help your employees keep improving on the job? You can’t just expect them to read your mind. You need careful, considerate, people-centered coaching practices to drive leadership and change on your team. In this course, designed for business leaders and managers of all backgrounds, instructor Tina Agustiady shows you the fundamentals of coaching for continuous improvement to help your employees achieve mutually desired goals.
Get an overview of coaching from end to end as a question-based, enlightening, inspirational, and deeply energizing human process. Learn how to orient an employee to the realities of a particular situation by focusing on their unique needs, aspirations, and goals. Drawing from the insights of Kata training, an approach to training for continuous improvement, Tina shows you how to deploy small, simple, practice-oriented routines to build trust, ask, listen, nurture, and grow.
Get an overview of coaching from end to end as a question-based, enlightening, inspirational, and deeply energizing human process. Learn how to orient an employee to the realities of a particular situation by focusing on their unique needs, aspirations, and goals. Drawing from the insights of Kata training, an approach to training for continuous improvement, Tina shows you how to deploy small, simple, practice-oriented routines to build trust, ask, listen, nurture, and grow.
Skills covered
Coaching and MentoringOperations ManagementProject ManagementBusiness Analysis and StrategyLeadership and ManagementOne-Off
Concepts
0. Introduction
- 01 - Develop a high level of performance
1. Why Coach
- 02 - Coaching defined
- 03 - People are the key to change
- 04 - Develop a coaching mindset
- 05 - Build emotional intelligence to gain trust
2. Building Trust
- 06 - Build trust
- 07 - Create a coaching environment
- 08 - Coaching 101
3. Learning to Ask
- 09 - Non-directive coaching teaches thinking
- 10 - Different types of questions
- 11 - How not to coach
- 12 - Learn to act and learn to see
4. Learning to Be
- 13 - Structured routines using Kata
- 14 - Coaching process roles
- 15 - Coach Kata questions
- 16 - On-the-spot coaching
Conclusion
- 17 - Coaching scenarios
- 18 - Last words of advice
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