Best Practices for Jira Configuration and Maintenance

3h 2mIntermediate2024-09-25

Authors

Rachel Wright

Entrepreneur, Process Engineer, and Atlassian Certified Jira Administrator

Course details

Knowing the best way to solve a problem and how it will impact your application in the future is the hallmark of a great administrator. Configuration decisions must balance the needs of the users with the long-term health of the application. In this course, Rachel Wright—an entrepreneur, process engineer, and Atlassian Certified Jira Administrator—presents advice, strategies, and real experiences laser-focused on helping you implement best practices for Jira configuration and maintenance. Learn about smart management and compliance. Discover best practices for handling support, maintenance, and naming. Find out how you can manage projects and project settings and can control permissions and security. Dive into custom schemes, shared settings, and ways to extend Jira with apps and automation. With Rachel’s expert advice and engaging commentary, you can keep your application out of the “Jira swamp”!

Skills covered

JiraAtlassianAgile Software DevelopmentSoftware AdministrationServer AdministrationDevOpsNetwork and System AdministrationDeep Dive (X:Y)

Concepts

0. Introduction

01 - Mistakes, horror stories, and advice for Jira admins
02 - Who is this course for
03 - What do you need for this course
04 - Important terms and definitions

1. Smart Management and Compliance

05 - Managing the managers
06 - Developing a customization policy
07 - Creating a security policy
08 - Challenge - Cleaning up external users
09 - Solution - Cleaning up external users

2. Handling Support and Maintenance

10 - Supporting Jira with Jira
11 - Performing scheduled maintenance
12 - Establishing monitoring and testing
13 - Challenge - Measuring and predicting use
14 - Solution - Measuring and predicting use

3. Naming Best Practices

15 - The importance of naming
16 - Avoiding duplicate settings
17 - Addressing reporting problems
18 - Challenge - Renaming screens
19 - Solution - Renaming screens

4. Managing Projects and Project Settings

20 - Conducting new project interviews
21 - Smart issue categorization
22 - Archiving old projects
23 - Challenge - Documenting projects and settings
24 - Solution - Documenting projects and settings

5. Controlling Permissions and Security

25 - Understanding permission levels
26 - Security mistakes
27 - Avoiding security problems
28 - Challenge - Communicating abilities
29 - Solution - Communicating abilities

6. Custom Schemes and Shared Settings

30 - Managing custom schemes
31 - Maintaining shared settings
32 - Challenge - Removing unneeded schemes
33 - Solution - Removing unneeded schemes

7. Extending Jira with Apps and Automation

34 - Ways to add capabilities
35 - Creating a vetting procedure
36 - Challenge - Feature tracking and clean up
37 - Solution - Feature tracking and clean up

Conclusion

38 - Additional resources for Jira learning