Balancing Empathy, Accountability, and Results as a Leader

If you've been people-pleasing, overloading yourself with extra work, or overlooking poor performance in the name of empathy, it might be time to make a change. In this course, instructor Maria Ross outlines practical, easy-to-use strategies that can help you completely transform how you lead. Boost your confidence using tools to balance compassion with high performance—building a team culture that thrives while also driving results. Along the way, discover the five pillars of effective and empathetic leadership, and the actions to take to implement each. By the end of this course, you’ll be prepared to lead with both heart and accountability.

Learning objectives
Differentiate between empathy myths and effective leadership practices.
Apply self-assessment tools, reflective listening techniques, and feedback practices to enhance empathy, communication, and collaboration.
Design workplace strategies that sustain empathetic leadership and prevent burnout while boosting performance and creativity.
Demonstrate clarity, decisiveness, and purposeful leadership.