Writing Formal Business Letters and Emails

Learn how to write formal business letters and emails that are short, clear, and to the point. This course teaches you how to get results and build better relationships with clients, colleagues, and customers. Writer and journalist Tom Geller helps you clarify your goals, research your topic and intended audience, and structure your correspondence. Plus, get tips about writing for accessibility—making your writing comprehensible, concise, and appropriate for all readers—and following up on communication.

Learning objectives
Define your goals using action items.
Explore research methods that help you find the right recipient for your letter.
Identify approaches that motivate a letter's recipient to resolve the problems you raise.
Recall how to use the TAP method to send effective reminders.