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Windows 11 for IT Support: Troubleshooting Basics

1h 5mBeginner2024-01-16

Authors

Brien Posey

Author, Speaker, Microsoft MVP

Course details

Whether you’re working with brand-new software releases, or trusted operating systems that you’ve used for years, things can often go wrong, for a number of reasons, and it’s important to know how to troubleshoot problems as they arise. Windows is no different, and in this course, Microsoft MVP Brien Posey provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT professionals–especially help desk professionals. Brien covers basic troubleshooting best practices and guidance specific to tools, troubleshooting apps and hardware, remote troubleshooting, and more.

Skills covered

Software SupportHelp Desk SkillsWindowsCustomer Service SkillsIT Help DeskCustomer ServiceMicrosoftDeep Dive (X:Y)

Concepts

0. Introduction

01 - Troubleshooting Windows 11

1. An Introduction to Troubleshooting

02 - Windows 11 troubleshooting best practices

2. The Most Common Fixes

03 - Booting into Safe Mode
04 - Resetting Windows
05 - Restoring Windows

3. Troubleshooting Tools

06 - Working with troubleshooters
07 - Cleaning up the hard disk

4. Fixing Boot Problems

08 - Fixing boot problems
09 - Removing unwanted startup items

5. Troubleshooting Applications

10 - Reinstalling a Windows Store application
11 - Reinstalling a Win32 application
12 - Repairing a Win32 application
13 - Fixing an application compatibility problem

6. Windows Update

14 - Verify your Windows build number
15 - Running Windows Update
16 - Using the Windows Update Troubleshooter
17 - Resolving common update errors
18 - Removing a buggy update
19 - Restoring a previous build

Conclusion

20 - Next steps