Windows 11 for IT Support: Intermediate Troubleshooting

Course details

This course provides a comprehensive guide to troubleshooting a range of Windows 11 issues for IT professionals–especially help desk professionals. Microsoft MVP Brien Posey covers intermediate level troubleshooting best practices and guidance specific to tools. Brien focuses mainly on the various troubleshooting tools that Microsoft has built right into the Windows operating system, like the Reliability Monitor, Steps Record, Event Viewer, and the Windows Security Console. Learn how to effectively engage in remote troubleshooting, how to troubleshoot system services and devices, check system integrity, and more.

Concepts

0. Introduction

01 - Troubleshooting IT issues for Windows 11

1. Troubleshooting Tools

02 - Working with the Reliability Monitor
03 - Using the Steps Recorder
04 - Using the Security and Maintenance Console
05 - Using the Windows Security Console
06 - An introduction to the Event Viewer

2. Remote Troubleshooting

07 - Using Remote Assistance
08 - Configuring the RDP client
09 - Establishing a remote desktop session

3. Troubleshooting System Services

10 - Checking for stopped services
11 - Common causes of service failure
12 - Using PowerShell to start failed services

4. Troubleshooting Devices

13 - Using Device Manager to find failed devices
14 - Disabling failed devices
15 - Updating device drivers

5. The Windows Command Line

16 - Addressing access-denied issues
17 - Opening an elevated PowerShell session
18 - Using the Windows Terminal

6. System Integrity

19 - Running CHKDSK
20 - Using the System File Checker
21 - Restoring a system's health

7. Performance Troubleshooting

22 - Using the Task Manager for performance assessments
23 - Working with the Resource Monitor
24 - Using the Performance Monitor
25 - Using PowerShell to track resource usage

Conclusion

26 - Next steps