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Windows 11 for IT Support: Advanced Troubleshooting

1h 34mAdvanced2024-02-12

Authors

Brien Posey

Author, Speaker, Microsoft MVP

Course details

This course provides a comprehensive guide to troubleshooting topics in Windows 11. Microsoft MVP Brien Posey provides guidance for IT and help desk professionals on how to solve advanced issues. Learn how to address networking problems like Wi-Fi connectivity, testing DNS name resolution, and verifying IP address assignments. Brien also shows you how to fix login problems, details common domain join problems, and explains how to solve time sync issues. Lastly, Brien covers what to do when you encounter the dreaded “blue screen of death.”

Skills covered

Software SupportWindowsIT Help DeskMicrosoftDeep Dive (X:Y)

Concepts

0. Introduction

01 - Advanced Windows 11 IT support

1. Network Troubleshooting

02 - Verifying IP address assignments
03 - The ping test
04 - Testing DNS name resolution
05 - Flushing the DNS resolver cache
06 - Troubleshooting internet connectivity
07 - Fixing Wi-Fi connectivity
08 - Network troubleshooting when Hyper-V is installed

2. Troubleshooting Logins

09 - Fixing login problems
10 - Common domain join problems
11 - Solving time sync issues

3. Troubleshooting the Blue Screen of Death

12 - Creating a blue screen error on demand
13 - The anatomy of a blue screen
14 - Basic blue screen troubleshooting steps
15 - Running the Reliability Monitor
16 - Configure a memory dump
17 - Analyzing a memory dump

Conclusion

18 - Next steps