Windows 10: Supporting Users Essential Training

Course details

A newer OS may have already debuted, but Windows 10 is not a relic of the past. Until Windows 11 is more widely adopted, many IT professionals will still be charged with supporting users and troubleshooting Windows 10 in their organization. In this course, 20-time Microsoft MVP Brien Posey shows you what it takes to do this, providing a practical look at what IT pros need to know to support this OS. Get practical information that you can use right away, including tips on application performance and compatibility, remote connectivity to user systems, and backup. Plus, Brian steps through how to set up some of the latest Surface accessories.

Concepts

0. Introduction

01 - Supporting users in Windows 10
02 - What you should know

1. Navigate the Windows 10 Interface

03 - Start menu
04 - The Action Center
05 - Tablet mode
06 - Manage and switch apps
07 - The new clipboard
08 - Focus Assist
09 - The Search interface
10 - Customize Search settings
11 - Access work through Timeline
12 - Using the Microsoft Store
13 - Create virtual desktops

2. Manage Application Performance and Compatibility

14 - Manage application compatibility
15 - Disable S mode
16 - Application compatibility and the ADK
17 - Get performance data from Task Manager
18 - An introduction to the Resource Monitor
19 - An introduction to Performance Monitor
20 - Viewing your hardware specifications
21 - Windows Storage Sense
22 - Uninstalling unwanted applications
23 - Remove Windows bloatware
24 - Modifying Windows Startup

3. Understand Browser Support

25 - An overview of Microsoft Edge
26 - Edge settings
27 - Configure Edge with Group Policy
28 - Edge browser extensions
29 - Inking with Edge
30 - Safe Browsing with Application Guard

4. Connectivity and Hardware

31 - Smartphone connectivity
32 - Windows Ink and the Surface Pen
33 - Miracast support
34 - Bluetooth
35 - The Surface Dial
36 - Mixed Reality Portal

5. Remote Connectivity

37 - Enable remote connectivity to Windows 10
38 - Use Remote Desktop Services
39 - Remote Desktop Connection Manager
40 - Remote Assistance

6. Use Backup and Recovery Options

41 - Create a traditional backup
42 - Restore a traditional backup
43 - Create an image backup
44 - Restore an image backup
45 - Create a file history backup
46 - Restore a file history backup
47 - Refresh the Windows operating system

7. Manage OneDrive Integration

48 - Add an account to OneDrive
49 - Files On-Demand
50 - OneDrive backup

Conclusion

51 - More about Windows 10 IT support