Windows 10 for IT Support: Troubleshooting Basics

Course details

The Windows 10 operating system is normally stable and reliable, and an excellent choice for business and education. But you need to be prepared for when something goes wrong, so you can respond effectively and deploy the right solution. Join best-selling tech author Brien Posey as he shows you the fundamentals and best practices of troubleshooting in Windows 10, in this course designed uniquely for IT support professionals.

Learn how to diagnose common problems and make easy fixes with built-in tools. Get tips on using the Reliability Monitor, Steps Recorder, Security and Maintenance Console, disk cleaner, Event Viewer, and more. By the end of this course, you’ll be ready to fix common problems, conduct remote troubleshooting, and leverage the full power of Windows troubleshooting applications.

Concepts

0. Introduction

01 - Learn the basics of troubleshooting in Windows 10

1. An Introduction to Troubleshooting

02 - Windows 10 troubleshooting best practices

2. The Most Common Fixes

03 - Booting into Safe Mode
04 - Resetting Windows
05 - Restoring Windows
06 - Running Windows Update
07 - Removing a buggy update

3. Troubleshooting Tools

08 - Working with the Reliability Monitor
09 - Using the Steps Recorder
10 - Using the Security and Maintenance Console
11 - Working with troubleshooters
12 - Cleaning up the hard disk
13 - An introduction to the Event Viewer
14 - An introduction to performance monitoring
15 - What is slowing down the system

4. Fixing Boot Problems

16 - Fixing boot problems
17 - Windows startup

5. Remote Troubleshooting

18 - Using Remote Assistance
19 - Configuring the RDP client
20 - Establishing a Remote Desktop session

6. Troubleshooting Applications

21 - Reinstalling a Windows Store application
22 - Reinstalling a Win32 application
23 - Repairing a Win32 application
24 - Fixing an application compatibility problem

Conclusion

25 - Next steps

Windows 10 for IT Support: Troubleshooting Basics

Authors

Brien Posey