Windows 10 for IT Support: Advanced Troubleshooting

Course details

If you work in IT supporting Windows 10, you have an excellent mastery of the basics. In this course, instructor Brien Posey helps you take your understanding to the next level. Brien explains common causes of service failure and how to fix them. He also guides you through steps to take in network troubleshooting, then shows you how to troubleshoot logins. Brien goes over tools and techniques you can use to troubleshoot system updates and integrity. Plus, he covers ways you can improve devices’ performance and dives into what you can do when the blue screen of death appears.

Concepts

0. Introduction

01 - Learn advanced troubleshooting in Windows 10

1. Devices and Services

02 - Checking for stopped services
03 - Common causes of service failure
04 - Using PowerShell to start failed services
05 - Using Device Manager to find failed devices
06 - Disabling failed devices
07 - Updating device drivers

3. Troubleshooting Logins

16 - Fixing a computer account
17 - Common domain membership problems
18 - Solving time sync issues

4. Troubleshooting System Updates and Integrity

19 - Running CHKDSK
20 - Using the System File Checker
21 - Restoring a system's health
22 - Verify your Windows build number
23 - Running Windows Update
24 - Using the Windows Update Troubleshooter
25 - Resolving common update errors

5. Performance Troubleshooting

26 - Using the Task Manager for performance assessments
27 - Working with the Resource Monitor
28 - Using the Performance Monitor
29 - Using PowerShell to track resource usage

6. Troubleshooting the Blue Screen of Death

30 - Creating a blue screen error on demand
31 - The anatomy of a blue screen
32 - Basic troubleshooting steps
33 - Running the Reliability Monitor
34 - Configure a crash dump
35 - Analyzing a crash dump

Conclusion

36 - Next steps

Windows 10 for IT Support: Advanced Troubleshooting

Authors

Brien Posey

Course details

Skills covered