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What You Need to Know to Get Started with Your Training Program

What You Need to Know to Get Started with Your Training Program

40mIntermediate2020-12-07

Authors

David Brownlee

David Brownlee

Founder and CEO of Pure Customer Service

Course details

Team training is hard. Training on a mass scale is even harder. With so many different moving parts—from creating content, to getting executive buy-in, to motivating your team to engage with the training—launching a training program can feel overwhelming. This course can help. Join instructor David Brownlee as he walks you through each step in the process, sharing the essential information you need to build a successful training program. David covers how to create effective goals for your program. He discusses the importance of managing expectations and goes over how to design and execute a successful learning program. Next, David explains how to track the results of your learning program and communicate program results; implement improvements to your learning program based on feedback; use analytics and identify which metrics will be right for you to track; and more. Along the way, David recommends various courses you can take to learn more about the topics covered in this course.

Topics include:
Describe how to schedule and allocate resources for learning programs.
Demonstrate an understanding of the components of an effective learning program.
Outline steps to deal with feedback.
Demonstrate an appreciation for how to continuously improve.
List and describe upcoming trends in learning and training.

Skills covered

Corporate TrainingTraining and EducationDeep Dive (X:Y)

Concepts

0. Introduction

  • 01 - Building a learning program

1. Planning Your Learning Program

  • 02 - Getting executive buy-in for your learning program
  • 03 - Creating specific learning program targets
  • 04 - Managing expectations for your learning program

2. Executing Your Learning Program

  • 05 - Successful learning program design
  • 06 - Maximizing effective implementation of your learning program
  • 07 - Motivating your team to learn

3. Managing Your Learning Program

  • 08 - Tracking and measuring the results of your learning program
  • 09 - Communicating the results of your learning program

4. Continually Improving Your Learning Program

  • 10 - Using feedback to improve your learning program
  • 11 - Using analytics to optimize your learning program
  • 12 - Preparing for the future of learning and development

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