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UX Foundations: Content Strategy

UX Foundations: Content Strategy

1h 24mIntermediate2022-12-22

Authors

Morten Rand-Hendriksen

Morten Rand-Hendriksen

Senior Staff Instructor, Speaker, Web Designer, and Software Developer

Course details

What sets good content apart from the rest? A solid content strategy is key to delivering a compelling user experience, whether it's a small business website or an app with global reach. This course takes you through the process of analyzing and reshaping your content—not only text but also video, imagery, social interactions, and the metadata that underlies it all—so that it accurately communicates your brand and message and keeps your users coming back.

Learn the four elements of constructing meaningful content, from identifying your audience and structuring and wireframing content to developing content guidelines and measuring the success of your efforts. Author Morten Rand-Hendriksen also shows you how to develop persona spectrums to better understand your users and evaluate the needs of important stakeholders and influencers.

Learning objectives
What is content?
The components of content strategy
Identifying stakeholders and audience
Developing user persona spectrums
Auditing your content
Building guides, templates, and workflows
Creating the content
Measuring success

Skills covered

Content StrategyUser ExperienceFoundations

Concepts

0. Introduction

  • 01 - A guide to content strategy

1. Content Strategy - An Introduction

  • 02 - What is content strategy
  • 03 - What is content
  • 04 - The problem we are trying to solve
  • 05 - Core resource - An example project

2. The Content Strategy Process

  • 06 - The components of content strategy
  • 07 - A holistic approach to content strategy
  • 08 - Key driving questions

3. Users, Motivations, and Goals

  • 09 - Content strategy for the people
  • 10 - Identify and understand stakeholders
  • 11 - Define an audience
  • 12 - Understanding context
  • 13 - Develop fact-based personas
  • 14 - Extend personas with empathy maps
  • 15 - Users, motivations, and goals for the project

4. Analysis and Structure

  • 16 - Substance and structure
  • 17 - The quantitative content audit
  • 18 - The qualitative content audit
  • 19 - Content models
  • 20 - Scenarios and activity flows
  • 21 - Information architecture and wireframing
  • 22 - Analysis and structure for the project

5. Guides, Templates, and Workflows

  • 23 - Guides, templates, and workflows
  • 24 - Voice and tone
  • 25 - Style guides
  • 26 - Examples and templates
  • 27 - Workflows
  • 28 - Guides, templates, and workflows for the project

6. Creation and Management

  • 29 - Governance and ownership
  • 30 - Who creates the content
  • 31 - Budgeting and advocacy
  • 32 - Measuring success

Conclusion

  • 33 - Get the ball rolling

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