Trauma-Informed Design
1h 11mIntermediate2024-07-16
Authors
Melissa Eggleston
Carol F. Scott, PhD
Course details
If you want to upskill as a designer, you can’t overlook the importance of a trauma-informed approach. It can improve your design efforts and deliver more caring and less harmful digital experiences. In this course, you'll learn how the six trauma-informed principles can help you design more positive and supportive experiences for everyone. These ideas apply to websites, apps, online forms, and beyond.
Learn the fundamentals of trauma, including its pervasiveness, types, impacts, and warning signs. Discover practical ways to design products and services like online forms and research protocols that care for users, participants, and designers. Join instructors and researchers Melissa Eggleston and Carol Scott as they show you what it takes to become more trauma-informed. By the end of this course, you’ll have foundational ideas to improve your design efforts and create more equitable, ethical, and welcoming experiences for all.
Learn the fundamentals of trauma, including its pervasiveness, types, impacts, and warning signs. Discover practical ways to design products and services like online forms and research protocols that care for users, participants, and designers. Join instructors and researchers Melissa Eggleston and Carol Scott as they show you what it takes to become more trauma-informed. By the end of this course, you’ll have foundational ideas to improve your design efforts and create more equitable, ethical, and welcoming experiences for all.
Skills covered
Design ThinkingUser ExperiencePersonaGraphic Design
Concepts
0. Introduction
- 01 - Design with a trauma-informed approach
- 02 - What you should know
1. Understanding Trauma
- 03 - What is trauma and how common is it
- 04 - Types of trauma
- 05 - The impact of trauma
- 06 - Trauma warning signs to watch for and what you can do
2. What Is Being Trauma-Informed
- 07 - The six principles of being trauma-informed
- 08 - Trauma's effects on a sense of safety
- 09 - The value of trustworthiness and transparency
- 10 - Counteract trauma with peer support
- 11 - Collaboration and mutuality in the face of trauma
- 12 - Foster empowerment, voice, and choice
- 13 - Address cultural, historical, and gender issues
3. Trauma-Informed Research
- 14 - Trauma-informed research starts with self-reflection
- 15 - Care and consideration for research participants
- 16 - Care and consideration for researchers
4. Making Online Forms Trauma-Informed
- 17 - Trauma-informed online form best practices
- 18 - Trauma-informed mobile-first form design
- 19 - Four ways to build trust through forms
- 20 - Learning from testing forms for usability
5. Trauma-Informed Websites
- 21 - Add pauses to the process
- 22 - Make usability heuristics your foundation
- 23 - Use inclusive and accessible language
- 24 - Systematically apply trauma-informed principles
Conclusion
- 25 - Next steps