Surviving Burnout in Customer Service

34mGeneral2024-10-24

Authors

Madecraft

Full-Service Learning Content Company

Michael Dixon

Course details

Being able to manage feelings of burnout is vital for the well-being of customer service employees and the overall quality of service provided to customers. In this course, seasoned customer service and customer experience expert Michael Dixon guides you through strategies you can implement to build your resilience to burnout in your customer service role. Upon completing this course, you'll be equipped with skills you need to assess, mitigate, and manage burnout-related challenges effectively.

Skills covered

Customer Service SkillsCustomer ServiceLimited Series

Concepts

0. Introduction

01 - Thrive in your customer service role

1. Evaluate Your Relationship with Burnout and Stress

02 - Understand burnout in customer service
03 - Build self-awareness
04 - Use goals to combat customer service burnout

2. Set Personal and Professional Boundaries

05 - Set boundaries in customer service
06 - Reassert your boundaries as needed

3. Practice Proactive Conflict Management

07 - Use feedback for customer service improvement
08 - Recognize signs of customer conflict
09 - Implement conflict resolution strategies

4. Build a Resilient Customer Service Culture

10 - Create a supportive culture
11 - Build a support system
12 - Check in with yourself regularly
13 - Practice stress reduction strategies

5. Create a Career Plan

14 - Create a career journey map
15 - Facilitate career conversations

Conclusion

16 - Begin building your resilience