Supporting Windows, macOS, and Mobile Devices in the Real World by Pearson

Learn how to troubleshoot and manage Windows, macOS, and mobile devices in professional IT support environments. Begin with common Windows issues—adjusting display settings, managing BitLocker encryption, updating the OS, and using Task Manager to handle unresponsive programs—then explore backup tools, Safe Mode, and accessibility features. From there, move onto macOS support, covering display settings, privacy permissions, external drives, AirDrop file sharing, and backup solutions like iCloud and Time Machine. The course concludes with mobile device troubleshooting for iOS and Android, including connectivity issues, email setup, app management, and an introduction to Mobile Device Management (MDM) in business environments. Whether you're just starting your IT journey or expanding your support skills, this course will help you take the next step toward a successful tech support career.

Learning objectives
Identify common operating system issues across Windows, macOS, iOS, and Android platforms including boot failures, unresponsive applications, and connectivity problems.
Describe the basic structure, functionality, and startup sequence of Windows and macOS systems to support troubleshooting and user assistance.
Explain how to adjust system settings such as display configurations, brightness, power options, and accessibility tools on both desktop and mobile devices.
Demonstrate how to manage updates for operating systems and applications, including installing, pausing, or rolling back updates when necessary.
Apply best practices for clearing browser cache, managing application permissions, and maintaining user privacy across different platforms.
Use system tools such as Windows Task Manager and macOS Activity Monitor to monitor performance and terminate unresponsive processes.
Locate and back up user data on Windows and macOS systems using built-in utilities such as File History, iCloud, and Time Machine.
Compare power management features and battery settings across Windows, macOS, iOS, and Android to optimize device performance and energy usage.
Operate basic mobile device troubleshooting steps such as restarting devices, resolving charging issues, and fixing Wi-Fi or data connection problems.
Install and manage mobile applications using App Store and Google Play, and configure collaboration tools like Webex for professional use.
Evaluate the role of Mobile Device Management (MDM) in securing and supporting enterprise mobile devices.
Support end users by enabling and configuring accessibility features for individuals with diverse needs on both Windows and macOS platforms.
Diagnose and resolve software and system configuration issues that commonly affect users in real-world support environments.
Develop practical IT support skills necessary for entry-level roles such as help desk technician, desktop support specialist, or technical support analyst.