Six Sigma Foundations

Course details

Learn how to apply Six Sigma to drive improvements in the performance of your processes, products, and services. Dr. Richard Chua explains the fundamentals of Six Sigma—a customer-focused, data-driven approach to improvement. He'll go over the basic concepts, including critical-to-quality (CTQ) requirements, variation, defects per million opportunities (DPMO), the roles and belts of Six Sigma professionals, and the criteria for identifying Six Sigma projects successfully. The rest of the course walks through the five phases of Six Sigma DMAIC—Define, Measure, Analyze, Improve, and Control—and the steps, data, and key deliverables involved in each phase.

Learning objectives
What is Six Sigma?
Key concepts such as Y = f(x) and sigma level
Selecting Six Sigma projects and team members
Planning in the Define phase
Gathering data in the Measure phase
Analyzing data in the Analyze phase
Evaluating solutions in the Improve phase
Developing a control plan in the Control phase

Concepts

0. Introduction

01 - Improve performance with Six Sigma

1. Introduction to Six Sigma

02 - What is Six Sigma
03 - An overview of DMAIC
04 - Key roles of executives and champions
05 - Levels of expertise

2. Key Concepts in Six Sigma

06 - Critical to quality metrics
07 - Variation and the normal curve
08 - Defects per million opportunities
09 - Sigma levels

3. Selection of Six Sigma Projects

10 - Identify potential projects
11 - Select the Six Sigma team

4. Define Phase

12 - Steps in the Define phase
13 - Problem and goal statements
14 - Complete the project charter
15 - How to use SIPOC diagrams

5. Measure Phase

16 - Steps in the Measure phase
17 - How to map the current process
18 - Plan for data collection
19 - Types of data and graphs
20 - Measurement system analysis
21 - Process capability and sigma level

6. Analyze Phase

22 - Steps in the Analyze phase
23 - How to use the cause-effect diagram
24 - Introduction to hypothesis testing
25 - Data collection in the Analyze phase
26 - How to analyze graphs and charts
27 - How to analyze process maps

7. Improve Phase

28 - Steps in the Improve phase
29 - Generate, evaluate, and select solutions
30 - Reduce the risk of failure through FMEA
31 - Mistake proofing
32 - Pilot test and implement

8. Control Phase

33 - Steps in the Control phase
34 - How to use SPC charts
35 - The control plan

Conclusion

36 - Engage in Six Sigma projects