Remote User Testing with UserTesting.com
1h 27mIntermediate2022-01-24
Authors
Lija Hogan
Customer Experience Consultant
Course details
Knowing how to conduct effective user tests gives you an upper hand in product development. No matter what your product or service is, fixing problems with it early in the design process is cheaper and easier than after it’s been launched.
In this course, UX expert Lija Hogan shows you how to conduct effective moderated and unmoderated remote user tests with UserTesting.com. Learn about the basics of gathering insights from people and how it supports design projects. Explore the differences between moderated and unmoderated testing techniques, utilizing both qualitative and quantitative methods. Get tips on how to structure moderated and unmoderated remote user test sessions, recruit the right participants, and conduct your own user tests on the UserTesting platform, gathering insights and planning for action to drive better design for better results.
In this course, UX expert Lija Hogan shows you how to conduct effective moderated and unmoderated remote user tests with UserTesting.com. Learn about the basics of gathering insights from people and how it supports design projects. Explore the differences between moderated and unmoderated testing techniques, utilizing both qualitative and quantitative methods. Get tips on how to structure moderated and unmoderated remote user test sessions, recruit the right participants, and conduct your own user tests on the UserTesting platform, gathering insights and planning for action to drive better design for better results.
Skills covered
User ResearchAdobe XDUser ExperienceProjectAdobe
Concepts
0. Introduction
- 01 - Get feedback from users remotely
- 02 - Why feedback is so powerful, especially now
- 03 - About the UserTesting platform
- 04 - The ethics of connecting with people
1. About Remote Testing
- 05 - How can you use UserTesting to learn about your users
- 06 - When to do what - Moderated versus unmoderated remote testing
2. Remote Unmoderated Testing
- 07 - Observe the do , Listen to the say - How to structure an unmoderated usability test
- 08 - The short test - How to structure an unmoderated quantitative test
- 09 - Compare two experiences - Direct comparison
- 10 - Compare two experiences - Indirect comparison
- 11 - How to test language, messaging, or copy
- 12 - How to test imagery, video, and audio
- 13 - The efficient test
- 14 - What am I seeing Assessing tasks
- 15 - What am I hearing Deep listening for verbal questions
- 16 - How strongly do people feel Understand ratings
- 17 - Multiple choice questions - Quick trends and patterns
- 18 - Written questions - Quick quotes, tone, and language
- 19 - The unmoderated interview
3. Remote Moderated Testing
- 20 - Set up a live conversation on UserTesting
- 21 - The interview - How to prepare
- 22 - Testing complex flows or ideas
4. Finding the Right People
- 23 - Find the right participants
- 24 - How many and who
Conclusion
- 25 - Next steps
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