Receiving and Implementing Feedback as a Service Worker

Course details

Struggling to take feedback without feeling defensive? In this course, service leadership expert Afton Howard shows you how to turn feedback into a tool for growth and stronger teamwork. You'll explore strategies for receiving feedback with openness, asking clarifying questions, building action plans, and giving feedback to others productively. After this course, you'll be ready to transform feedback into progress and elevate your impact as a service worker.

Learning objectives
Recognize the importance of feedback for growth.
Adopt a growth mindset when receiving feedback.
Listen openly and ask clarifying questions.
Separate identity from performance critiques.
Turn feedback into actionable steps.
Track progress and follow through.
Give constructive feedback to others.
Build a culture of continuous improvement.

Concepts

Introduction

Why feedback matters

Receiving Feedback with Openness

Create a mindset of growth
Listen without defensiveness
Ask the right questions
Separate feedback from personal identity

Turning Feedback into Action

Spot the core takeaway
Make an action plan
Follow through and check progress
Give feedback productively to others

Conclusion

Grow through feedback

Receiving and Implementing Feedback as a Service Worker

Authors

Madecraft

Afton Howard