Operations Management Foundations (2015)

Course details

Customers want value. Companies want productivity. The solution: streamlined operations, from manufacturing to delivery. In this course, Arizona State University senior lecturer Eddie Davila shows how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation. In this course, he covers all aspects of operations management, including inventory forecasting and management, purchasing decisions, managing waiting lines, quality control, and business processes.

Learning objectives
Understanding operations management
Making key inventory decisions
Balancing holding costs and ordering costs
Choosing a production strategy and facility layout
Managing waiting-line systems
Defining quality and improving quality
Managing business processes

Concepts

0. Introduction

01 - Operations basics for business professionals

1. Introduction to Operations

02 - What are operations
03 - The importance of providing value
04 - The importance of productivity
05 - Operations at your company

2. Managing Inventory Basics

06 - What is inventory Why do companies need it
07 - Key inventory decisions
08 - Inventory consumption rates
09 - Holding cost or ordering costs
10 - Economic order quantity
11 - Forecasting - How much inventory do you need

3. Making Products and Services

12 - Choosing a production strategy
13 - Choosing a production facility layout
14 - Identifying bottlenecks and constraints
15 - Assembly lines and tradeoffs
16 - Lean manufacturing
17 - Focused factories
18 - Retail layout

4. Managing Waiting Lines Basics

19 - Goals of waiting lines
20 - Customers and waiting lines
21 - Lines and service facility
22 - Waiting line calculations
23 - More waiting line calculations

5. Quality Control Basics

24 - Defining quality
25 - The dimensions of quality
26 - Improving quality - Benchmarking
27 - Establishing reliability
28 - Quality certifications
29 - Choosing Six Sigma or SPC
30 - Understanding the costs of quality

6. Operations at the Office

31 - The importance of business processes
32 - Project management for operations professionals
33 - Scheduling for operations professionals

Operations Management Foundations (2015)

Authors

Eddie Davila