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Microsoft Power Platform Fundamentals (PL-900) Cert Prep: 6 Power Virtual Agents

Microsoft Power Platform Fundamentals (PL-900) Cert Prep: 6 Power Virtual Agents

43mBeginner2023-06-27

Authors

Microsoft Press

Microsoft Press

Microsoft

Craig Zacker

Craig Zacker

Course details

Enhance your skills to prepare for the PL-900 exam by learning the basics of Microsoft Power Platform. Developers of all levels can benefit from the Microsoft Power Platform Fundamentals (PL-900) certification, which vets your ability to leverage Power Platform to improve processes, performance, and business outcomes. In this course—the sixth in a six-part series designed to familiarize you with the various tools, applications and services included in the Power Platform suite—instructor Craig Zacker provides an introduction to some of the most powerful capabilities of Power Virtual Agents in Microsoft Teams, covering use cases, topics, entities, actions, message and question nodes, conditions, trigger phrases, the authoring canvas, and how to build and publish a basic chatbot. By the end of this course, you’ll have the skills you need to know to start creating your own applications and automated processes to continue to prepare for the PL-900 exam.

Skills covered

Power Virtual AgentsPower PlatformCRM SoftwareBusiness IntelligenceCustomer ServiceSalesCert PrepData ScienceBusiness Analysis and StrategyBusiness Software and ToolsMicrosoft

Concepts

Lesson 14 - Describe the Capabilities of Power Virtual Agents in Microsoft Teams

  • 01 - Module 6 introduction
  • 02 - Learning objectives
  • 03 - Describe use cases for Power Virtual Agents within Microsoft Teams
  • 04 - Describe topics, entities and actions
  • 05 - Describe message nodes, question nodes, conditions, trigger phrases, and the authoring canvas

Lesson 15 - Build and Publish a Basic Chatbot

  • 06 - Learning objectives
  • 07 - Create a chatbot
  • 08 - Launch a Power Automate flow from a chatbot

Summary

  • 09 - Summary

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