Learning Troubleshooting for Web Developers

Course details

Troubleshooting problems is a foundational skill in web development. Unresolved issues can bring development to a halt. Learn the best places to perform research and to get answers—both online and in person—in this course for new and beginner web developers. Instructor Carrie Dils, an experienced developer, covers the basics: checking for system updates, restarting, and consulting the manuals. If those steps don't solve your problem, it's time to look for answers. Carrie shows how to enter your question into Google, search forums, and use resources like GitHub, user groups, and even social media. If the answer isn't available, maybe the question hasn't been asked yet. In that case, Carrie explains how to ask for help by posing your questions online, and examine alternatives that may help you work around any issues you can't resolve.

Learning objectives
Checking for updates
Restarting
Identifying the problem
Looking for answers
Asking for help
Escalating an issue

Concepts

0. Introduction

01 - Overcome obstacles in web development

1. Basic Troubleshooting

02 - Understand the business cost
03 - Gather context
04 - Check for updates
05 - Restart systems
06 - Identify the problem
07 - Check the manual

2. Where to Look for Answers

08 - Advanced search techniques for Google
09 - Search product-specific forums
10 - Dig into Q&A sites
11 - Explore GitHub
12 - Use social media
13 - Leverage your network

3. Ask for Help

14 - Set expectations
15 - Determine where to ask
16 - Formulate your question
17 - Wait for an answer
18 - Escalate an issue
19 - Consider alternative options

Conclusion

20 - Next steps

Learning Troubleshooting for Web Developers

Authors

Carrie Dils