Learning ServiceNow (Next Experience UI)

Course details

ServiceNow takes the guesswork out of complex IT procedures by allowing professionals to leverage automation and digital workflows. In this course, join process architecture expert and instructor Kevin Recio as he shows you how to use the ServiceNow Next Experience UI to manage IT tasks more effectively and efficiently for your organization.

Explore the basics of ServiceNow, including tasks, incidents, and requests. Discover how to get up and running with the Navigator, lists and how to get organized, data output, managing your work, and more. By the end of this course, you’ll be prepared to use the Next Experience UI to optimize productivity, engagement, and insights across your platform.

Concepts

0. Introduction

01 - Leveling up with ServiceNow
02 - What you need to know

1. Where Does Work Come From

03 - Tasks in ServiceNow
04 - Incidents - Submitter and fulfiller
05 - An order fulfillment request

2. The Navigator

06 - What do I see
07 - Applications and modules
08 - Creating and sharing favorites
09 - User interface - Presentation
10 - User interface - Performance
11 - User interface - Notification

3. Lists and Getting Organized

12 - Viewing data
13 - Data and column management
14 - Breadcrumbs
15 - Building filters
16 - Sharing filters
17 - Personalizing lists
18 - Changing fields in a list view

4. Data Output

19 - Getting data out
20 - Exporting records from a list view
21 - Creating your own reports

5. My Work

22 - Working tasks
23 - How can I find my work
24 - Working against the clock

Conclusion

25 - Continuing your journey with ServiceNow

Learning ServiceNow (Next Experience UI)

Authors

Kevin Recio