Learning Microsoft Power Virtual Agents

1h 11mBeginner2020-08-13

Authors

Gini von Courter

Teaching computer classes on Microsoft Office for 20+ years

Course details

Power Virtual Agents, a new tool in the Microsoft Power Platform, allows users to create AI-based chatbots to add to their websites and applications. These agents can be programed with various actions, and also track back-end metrics for interactions with customers. Virtual Agents can easily be implemented as a part of a help desk, to aid in online sales, or even to collect prospective customer information—along with a whole lot more. And better yet, users don't need any coding or AI expertise to get started. In this course, join Gini von Courter as she details how to create powerful chatbots with Power Virtual Agents, using a no-code graphical interface. Discover how to create a bot, create and edit topics, work with conversation paths (a flow of the interactions between a bot and a user), view analytics for your bot, and more.

Skills covered

Power Virtual AgentsCRM SoftwareCustomer ServiceSalesLearningBusiness Software and ToolsMicrosoft

Concepts

0. Introduction

01 - Build chatbots for your organization
02 - What you need for this course

1. Get Started with Power Virtual Agent

03 - Power Virtual Agents - The basics
04 - Setting up Power Virtual Agents

2. Work with Topics and Triggers

05 - Create a bot
06 - Working in Power Virtual Agents
07 - Use a system or sample topic
08 - Create a new topic and dialog
09 - Edit a topic
10 - Create a topic from existing content

3. Work with Conversation Paths

11 - Nodes and the conversation path
12 - Ask a question
13 - Create a custom entity
14 - Add a condition to your topic
15 - Delete branch logic
16 - Use an entity in your topic
17 - Turn topics on or off and go to a topic
18 - Restart the conversation
19 - Closing out the conversation
20 - End the conversation
21 - More on topics
22 - Test your bot

4. Publish and Monitor a Bot

23 - Bot publishing - The basics
24 - Publish your bot
25 - View and share your bot
26 - Analyze bot usage and performance

Conclusion

27 - Next steps