IT Support for a Hybrid Workforce

45mIntermediate2021-06-08

Authors

Robert McMillen

35+ Certifications, Networking Consultant, Consultant for U.S. Government

Course details

Around the world, offices are preparing for reopening. After months of supporting a primarily remote workforce, IT teams now need to understand how to best support teams in a hybrid environment. Hybrid workforces come with their own concerns regarding security, communications, hardware and software, and device management. This course focuses on these key elements and others that IT teams should consider before their return. Instructor Robert McMillen explains how to develop a plan that allows for successfully supporting a hybrid workforce, how to implement security, how to remotely troubleshoot hardware issues, how to select the best software for remote collaboration and communication, and how to manage devices that travel to and from the office.

Skills covered

IT Service ManagementNetwork and System AdministrationOne-Off

Concepts

0. Introduction

01 - Understanding the needs of a hybrid team

1. Planning for a Hybrid Environment

02 - What are the workforce types that exist today
03 - What are my risks in a hybrid environment
04 - Create a security plan for a hybrid workforce

2. Implementing Security in a Hybrid Workforce

05 - How do users need to connect
06 - Cloud vs. on-premises access
07 - VPN risks
08 - Circumventing malware and ransomware
09 - Testing security

3. Wrangling User Hardware to Work Properly

10 - What devices will cause the biggest headaches
11 - How do we get files out to remote users
12 - Wi-Fi at home and in the office

4. Collaboration and Communication

13 - How will users communicate with each other
14 - Audio and video conferencing applications
15 - Managing mobile devices and bring your own device
16 - Securing IOT for users

Conclusion

17 - Protecting data and remote users