Intro to Service Management with ITIL® 4

1h 39mBeginner2020-11-16

Authors

Jason Dion

Cybersecurity Trainer at Dion Training Solutions

Course details

The ITIL® framework was designed to help all organizations, regardless of their industry or business sector, provide IT services using the most efficient and economical methods. This course was designed to introduce you to the concepts of service management and the ITIL® 4 framework to help you determine if studying for the ITIL® 4 Foundation certification is right for you. Instead of providing an in-depth look at each of the exam objectives, instructor Jason Dion provides a high-level overview of the ITIL® concepts and practices. If you continue onwards and obtain your certification, you can show employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Skills covered

ITILAxelosIT Service ManagementIntroduction toNetwork and System Administration

Concepts

0. Introduction

01 - ITIL 4 framework
02 - Fourth Industrial Revolution
03 - Service organizations

1. Service Management

04 - Service management
05 - Value
06 - Organizations and people
07 - Services and products
08 - Service offerings
09 - Service relationships
10 - Costs
11 - Risks
12 - Utility and warranty

2. The Basics of ITIL 4

13 - Four dimensions of service management
14 - Service value system
15 - Guiding principles
16 - Service value chain
17 - Continual improvement
18 - The 34 practices
19 - Putting it all together

3. Practice Exam

20 - ITIL 4 Foundation exam

Conclusion

21 - ITIL certification path
22 - Summary