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How to Recover after a Bad Customer Call

16mBeginner2025-01-06

Authors

Madecraft

Full-Service Learning Content Company

Joe Corral

Course details

Ever had a bad customer call that ruined your day? In this course, customer service expert Joe Corral shares how to recover from negative interactions and build resilience. Joe explains the emotional and psychological impacts of tough calls and how they affect your well-being and productivity. Learn essential self-care, stress management techniques, and constructive self-reflection practices. After this course, you'll be equipped to handle any customer call with confidence and composure.

Learning objectives
Recognize the emotional and psychological effects of a bad customer call.
Practice self-care and stress management.
Implement constructive self-reflection practices.
Seek feedback and support.
Design your plan to follow up with the customer to try to rebuild trust.
Create a professional development plan for yourself.

Skills covered

Customer Service SkillsCustomer ServiceWell-Being and Self-CarePersonal DevelopmentLimited SeriesProfessional Development

Concepts

0. Introduction

01 - Improve your customer-facing experiences

1. Evaluate the Impact of Bad Customer Calls

02 - Recognize emotional and psychological effects
03 - Assess potential professional repercussions

2. Create Your Immediate Post-Call Recovery Plan

04 - Practice self-care and stress management
05 - Implement constructive self-reflection practices
06 - Seek feedback and support
07 - Design your follow-up plan

3. Prepare for Future Negative Customer Interactions

08 - Build your resilience
09 - Invest in your professional development

Conclusion

10 - Strengthen your resilience in customer-facing roles