How to Build Your Brand Community Strategy
41mBeginner2022-09-30
Authors

Carrie Jones
Online Community Strategist and Award-Winning Author
Course details
If you want your organization to stand out and make meaningful connections with your fans, you need to build and maintain an effective and engaged online brand community. Join expert community builder and author Carrie Melissa Jones as she walks you through the best practices of creating a brand community strategy that works for you. Learn to identify common myths of community building to focus on thoughtful organizational investments. Get tips on how to articulate your online community’s purpose, vision, and goals so you can define your own community personas and ensure they resonate with your audience. Upon completing this course, you’ll be ready to assess and leverage the key technologies available for successful online community building.
Skills covered
Brand ManagementMarketingDeep Dive (X:Y)
Concepts
0. Introduction
- 01 - The importance of online brand community
1. Define Your Brand Community
- 02 - Two key mindset shifts
- 03 - Brand community vs. mirage community
- 04 - Social media management vs. community management
- 05 - Visitors vs. online community members
2. Define the Focus
- 06 - How to serve organizations
- 07 - Choose the best strategic focus
- 08 - Case study - Define an organizational purpose
3. Identify the People
- 09 - What are community personas
- 10 - Research, research, research
- 11 - Organize and create community personas
4. Assess Technology
- 12 - Options for online communities
- 13 - Define tech requirements
- 14 - When to choose technology
Conclusion
- 15 - Refine your strategy
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