Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications

Course details

In today's world, it is beneficial for everyone who uses a computer to know how it works. Computer literacy is not only knowing how to read email and open files, but also understanding what goes on inside. This course provides self-help style guidance for solving beginner-level IT issues. Learn how to troubleshoot issues related to storage, memory usage, computer setup, wiping a computer for resale, installing apps, file management, and backups. Instructor Scott Jernigan also provides coverage of system peripherals and operating system basics. These tips and tricks are valuable for anyone who needs a quick fix, including help desk administrators and tech support personnel who need resources for their end users.

Learning objectives
CPUs
RAM and memory
Input, output, ports, and peripherals
Data storage and sharing
Setting up and configuring a PC
Operating systems
Applications
Managing files
Backups

Concepts

0. Introduction

01 - Welcome

1. How People Use Computers

02 - The case for computer literacy
03 - Features common to every computing device
04 - Common general-purpose computing devices
05 - Networks of computing devices
06 - Remotely-accessed computer systems
07 - Specialized computer systems

2. System Hardware

08 - CPUs
09 - Passive and active cooling
10 - RAM and active memory
11 - Motherboards
12 - Power supplies
13 - Basics of binary
14 - AMA - Ask me anything about system hardware

3. Input and Output Ports and Peripherals

15 - General use I O devices
16 - Specialty I O devices
17 - Ports and connectors
18 - AMA - Ask me anything about I O, ports and peripherals

4. Data Storage and Sharing

19 - Storage technologies
20 - Mass storage variation
21 - AMA - Ask me anything about data storage and sharing

5. Setting Up and Configuring a PC

22 - Preparing the work area
23 - Setting up a desktop pc
24 - Completing PC setup
25 - AMA - Ask me anything about setting up and configuring a PC

6. Understanding Operating Systems

26 - Operating system functions
27 - Operating system interfaces
28 - AMA - Ask me anything about understanding Oss

7. Working with Applications

29 - Walking survey of applications
30 - Applications and extensions
31 - Managing applications
32 - AMA - Ask me anything about working with applications

8. Managing Files

33 - File management tools
34 - File manipulation
35 - Backups
36 - AMA - Ask me anything about managing files