Getting Started with ServiceNow: Navigation, Task Management, and Data Visualizations

Course details

Looking to get up and running with ServiceNow? Join instructor Ali Saghaeian as he shows you how to navigate the platform, interact with user interfaces, and manage tasks efficiently using lists and forms. This beginner-friendly course guides you through submitting service requests using the service catalog and leveraging knowledge bases to find solutions and share information. Additionally, you’ll explore creating basic visualizations and dashboards, empowering you to analyze data and gain valuable insights. By the end of this course, you'll be equipped with essential skills and best practices to utilize ServiceNow effectively and improve your business processes. Start your journey to unlock the potential of ServiceNow and drive digital transformation.

Learning objectives
Identify and define the fundamental concepts, key benefits, and capabilities of the ServiceNow platform.
Explore and navigate the ServiceNow platform, including user interfaces, lists, and forms.
Submit service requests and review request status through the ServiceNow Service Catalog.
Use knowledge bases and create basic visualizations and dashboards to find information and gain insights.
Identify some best practices and pathways for utilizing ServiceNow to improve business processes.

Concepts

0. Introduction

01 - Start your ServiceNow journey
02 - Get your Personal Developer Instance (PDI)

1. Introducing the Platform

03 - What is ServiceNow
04 - The power of the ServiceNow platform

2. Navigating the Platform

05 - ServiceNow user interfaces
06 - Next experience - Unified Navigation
07 - ServiceNow workspaces

3. Organizing Your Work

08 - Working with ServiceNow lists
09 - Sorting and grouping a list
10 - Searching and applying filters on a list
11 - Editing a list of tasks

4. Managing Your Work

12 - Working with ServiceNow forms
13 - Viewing and updating a form
14 - Exploring form actions

5. Getting Your Work Done

15 - ServiceNow task management
16 - Creating and updating a task
17 - Assigning a task
18 - Collaborating on tasks
19 - Working with Visual Task Boards

6. Requesting New Work

20 - ServiceNow Service Catalog
21 - Submitting a request
22 - Fulfilling a request

7. Sharing Your Work

23 - ServiceNow Knowledge Management
24 - Creating and publishing a knowledge article
25 - Exploring knowledge feedback options

8. Presenting Your Work

26 - ServiceNow reporting and data visualizations
27 - Visualizing and sharing data from lists
28 - Navigating dashboards in Platform Analytics
29 - Creating a data visualization
30 - Building a Platform Analytics dashboard

Conclusion

31 - What's next in your ServiceNow journey
32 - Thank you and congratulations