DevOps Foundations: Incident Management

Course details

Uptime is critical for modern systems, but downtime and security incidents are inevitable. Your users’ experience depends on your ability to respond quickly, confidently, and consistently when things go awry. In this course, learn how to handle unexpected crises in information systems from a DevOps perspective. Instructor Ernest Mueller steps through the overall incident response process, explaining how to define what constitutes an incident for your organization and select the tools you'll need to mitigate these high-stakes problems. He also explains how to detect and report incidents, communicate with users and internal employees about issues, troubleshoot problems, and continuously improve your incident management process.

Learning objectives
The incident response process
Detecting and reporting incidents
Communicating effectively about a problem
Best practices for diagnosis and repair
Cleaning up after an incident
Continuously improving
Implementation challenges for incident response

Concepts

0. Introduction

01 - Handling incidents with excellence
02 - What to expect from this course

1. Incident Response Process

03 - Why do I need incident management
04 - The incident command system
05 - Scoping the problem
06 - Your incident toolchain
07 - Incident toolchain example

2. Incident Response in Action

08 - Detecting and reporting incidents
09 - First response and escalation
10 - Incident communication with your users
11 - Communicating inside your organization
12 - Best practices for diagnosis and repair
13 - Cleaning up after

3. Implementing Excellent Incident Management

14 - Continuously improving
15 - Training and game days
16 - Implementation challenges

Conclusion

17 - Next steps

DevOps Foundations: Incident Management

Authors

Ernest Mueller