Complete Guide to Supporting and Troubleshooting Windows 11 for Admins by Microsoft Press

Course details

Upskill as an IT admin professional in this course designed by Microsoft Press. Instructor Andrew Warren demonstrates the foundational skills and knowledge required to successfully support and troubleshoot common issues faced by users in Windows 11. Learn how to develop a troubleshooting methodology, implement remote management processes, and troubleshoot problems with startup, system recovery, devices and drivers, network connectivity, Group Policy, security settings, user state, resource access, and apps. Along the way, you’ll gather important tips and insights on best practices for monitoring and maintaining Windows clients. Ideal for enterprise desktop support technicians (EDSTs), this course is also a great fit for anyone looking to upskill their client operating system knowledge and learn more about cloud device management.

Concepts

0. Introduction

01 - Complete guide to supporting and troubleshooting Windows 11 for admins - Introduction

1. Introduction to Troubleshooting Windows

02 - Learning objectives
03 - Typical troubleshooting procedures
04 - Overview of Windows 11
05 - Introduction to management and troubleshooting tools
06 - Implementing remote management
07 - Using Windows PowerShell
08 - Using Windows Admin Center

2. Troubleshooting Startup and Devices

09 - Learning objectives
10 - Troubleshooting Windows 11 startup
11 - Troubleshooting device drivers
12 - Recovering Windows 11
13 - Configuring the registry
14 - Implementing and troubleshooting BitLocker
15 - Troubleshooting operating system services
16 - Overview of hardware troubleshooting

3. Configuring and Troubleshooting Network Connectivity

17 - Learning objectives
18 - Configuring network connectivity
19 - Implementing name resolution
20 - Troubleshooting network connections
21 - Implementing and troubleshooting remote access

4. Administering Users and Groups

22 - Learning objectives
23 - Configuring local accounts
24 - Joining on-premises domains
25 - Joining Entra ID
26 - Troubleshooting accounts and devices
27 - Managing user state

5. Securing Windows 14

28 - Learning objectives
29 - Securing users
30 - Implementing network security
31 - Implementing Windows 11 security features

6. Troubleshooting Group Policy

32 - Learning objectives
33 - Overview of Group Policy
34 - Resolving client-configuration failures and GPO application issues

7. Managing Apps

35 - Learning objectives
36 - Managing desktop apps
37 - Troubleshooting app compatibility
38 - Managing UWP apps

8. Configuring Resource Access

39 - Learning objectives
40 - Configuring and troubleshooting file access
41 - Configuring and troubleshooting shared folders
42 - Managing and troubleshooting printers
43 - Recovering files

9. Monitoring and Maintaining Windows 14

44 - Learning objectives
45 - Monitoring Windows 11
46 - Optimizing Windows 11 performance
47 - Managing Windows 11 updates

Conclusion

48 - Complete guide to supporting and troubleshooting Windows 11 for admins - Summary